Venue Description

York’s Chocolate Story is an entertaining and informative guided tour through the history of York’s most famous chocolate-making families and their finest creations. You’ll discover chocolate’s origins, how to make it, how to taste it like an expert and even the sustainable future of chocolate. You’ll also uncover a host of surprising secrets and fascinating facts behind York’s greatest chocolate products, from the Chocolate Orange to the globally famous KitKat. Once you’ve explored chocolate making and its history, you can even shop for and indulge in chocolate to your heart’s content. There’s so much for you to enjoy and discover!

Accessibility

The attraction is situated over three floors with the top two floors making up the tour and the ground floor constituting the attraction entrance, café, shop and toilets. King’s Square has a flat smooth service which is easily accessible and guests in wheelchairs are able to access all areas of York’s Chocolate Story. A lift is available to access all floors and there is an accessible toilet available on the ground floor. Nut free, dairy free and gluten free chocolate is available as an alternative to the samples given on the guided tour.

Accessibility Guide

Accessibility Guide Link: http://yorkschocolatestory.com/plan-your-visit/accessibility

Access Statement

Access Statement Link: Access-Statement-Yorks-Chocolate-Story-Final.pdf

Toilets

The accessible toilet door has a width of 32 inches (82cm) and there is enough space for a wheelchair when facing the WC. The height of the floor to the seat is 19 inches (48.5cm). There arethree grab rails located around the toilet and two around the sink. There is an emergency pull cord in the toilet which will alert staff with an alarm and flashing light.

Staff

Information about the staff has not been added for this venue.

Assistance dog facilities

Assistance dog exercise facilities

Dogs are not permitted into the Attraction except for working assistance dogs, if you wish to visit with an assistance dog please arrange it with us in advance of your visit by calling 0845 4989411.