At Euan’s Guide, we believe our community’s experiences aren't just feedback – they’re the key to a more inclusive world.
Our 2025 Access Survey brought together the voices of more than 4000 respondents, primarily disabled people - 88% - alongside their families, carers, and healthcare professionals.
The results are in, and while they highlight a community that is eager to engage, help, and share, they also reveal significant hurdles that remain in our everyday landscapes – some of which have ‘simple fixes’.
The information gap: the invisible barrier getting in the way before physical ones
Finding out if a venue is accessible shouldn't feel like detective work, yet for many, it does. We consistently hear from our community that disabled access information is misleading, inaccurate, or not available – which basically means they’ll choose somewhere else to go.
The data supports this:
47% of respondents find it difficult to locate access information before they even leave the house.
57% of respondents find it difficult to locate access information when they’re out and about.
42% of respondents will avoid a venue altogether if they can’t find disabled access information, assuming it’s inaccessible.
The reality of the experience
We understand from the Access Survey that confidence is key to exploration. The current trends show a "confidence deficit", with only 13% of respondents feeling confident visiting new places, and 50% - that’s half of all respondents - feeling unconfident.
It’s shocking, but it isn't surprising when you look at what else was reported:
80% of respondents have experienced a disappointing trip or had to change plans due to poor accessibility.
80% of respondents feel that a lack of access has directly affected their life goals, plans, or aspirations.
The most common barriers faced by disabled people in 2025
Parking: A staggering 64% cited lack of appropriate parking as a primary barrier.
Navigation: 56% struggled to get around venues due to narrow corridors, poor layouts, or a lack of lifts.
Toilets: 41% found no toilet facilities that suited their requirements.
Inclusion: 45% felt they were unable to participate in activities in the same way as others.
Disabled access is about more than logistics
However, something else was revealed in the latest Access Survey results - accessibility isn't just about ramps and lifts; it’s about quality of life and autonomy.
60% say it impacts their sense of independence and autonomy.
55% report a negative impact on their wellbeing and mental health.
48% feel it hinders their ability to socialise or maintain relationships.
When asked about the direction the UK is heading in regard to disabled access, the majority - 51% - feel access has stayed the same over the last year, while 19% believe it has actually even worse than before.
The power of the Purple Pound and word of mouth recommendations
As a business, you’re losing out by not prioritising your disabled access information. By not sharing your accessibility information clearly online, you are likely losing nearly half of your potential disabled customers before they even reach your front door.
There is a massive opportunity for venues that get it right. The disabled community is incredibly loyal and vocal - and is worth billions of pounds. Yes, billions!
70% will make a return visit to a venue with good accessibility.
66% will tell others about their positive experience.
57% will tell a venue when the access is bad, showing a desire to help places improve.
What can you do to help make disabled access better?
Disabled people, families, friends and carers - how to help disabled people plan with ease
Submit a disabled access review on EuansGuide.com - you don’t have to be an expert, just share what you find at your local coffee shop, supermarket, or play park so other disabled people can find trusted, lived experiences to help them get out with confidence.
Businesses and venues
Businesses, venues, and service providers can review the information they publish online, ensuring it is clear, accurate and easy to find and consider making accessible tickets and facilities available to book online.
By listing their details and access information for free on EuansGuide.com, businesses can reach a loyal customer base - there are tens of thousands of disabled people looking for great places to go on our website.
About the Access Survey
The Euan’s Guide Access Survey is supported by the Motability Scheme.
Our Access Survey remains the UK’s largest and longest-running study of its kind. Supported by the Motability Scheme, the new report analysed feedback from over 4,000 participants, 88% of whom identify as a disabled person to provide a sobering look at the state of accessibility today.
Download the full results at www.EuansGuide.com/AccessSurvey
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