Someone has reviewed your venue - here's what to do next.

Imagine someone has taken the time to leave a review of your venue.

They visited.
They noticed the details.
They shared their experience.

That review is out there, influencing people who might be thinking about visiting you.

You should be part of that conversation.

What is a claimed listing on Euan’s Guide?

EuansGuide.com is the UK’s leading disabled access review website. Disabled people and their families and carers use Euan’s Guide every day to find places they can visit with confidence, based on honest reviews.

When someone leaves a review, a listing is automatically created for your venue. It’s live, and it’s already helping people make decisions about your business.

But it’s only when you claim the listing that it’s complete.

Claiming your Euan’s Guide listing means you:

• Take ownership of your page.
• Share your accurate accessibility information.
• Show the disabled community you care.

Why does your listing matter?

The Euan's Guide Access Survey 2025, completed by over 4,400 disabled people and carers, paints a clear picture of how disabled people feel about venues:

• Nearly 70% will return to a venue with good accessibility.

• Over 66% will recommend it to others.

These are loyal, vocal customers.

But just as importantly:

• Over 56% will tell you directly when accessibility falls short.

That’s not a problem, it’s an opportunity.

A chance to:

Understand real experiences.

Respond constructively.

Show others that accessibility matters to you.

Claiming your listing on EuansGuide.com puts you in control of that conversation.

What does claiming your listing involve?

It’s simple.

Once you claim your listing, you’ll be asked to add key accessibility details, such as:

• Step-free access and entrance information.

• Accessible toilet provision.

• Parking arrangements.

• Staff awareness and training.

• Any other features that help disabled visitors plan their visit.

You don’t need to be perfect - you just need to share what you do and don’t have.

Euan’s Guide isn’t an accreditation scheme, it’s about clear, honest information so disabled people can try your venue with confidence.

And for a disabled visitor, something is always better than nothing.

What happens if you don’t claim it?

Your listing will stay live either way.

Reviews will continue to be added.

People will continue to find your venue.

But, without your input:

Accessibility information is incomplete.

Reviews go unanswered.

For someone deciding whether to visit, that silence matters.

A blank listing can feel just as discouraging as a negative review — even if your venue is actually accessible.

It’s free. It takes minutes. It makes a difference.

Claiming your listing is completely free.

It takes around 10–15 minutes to add your information — and once it’s live, it works for you 24/7.

The disabled community is large, loyal, and actively looking for places that welcome them.

This is one of the simplest ways to show that you do.

How to claim your listing

Visit EuansGuide.com and search for your venue.

Click “Claim Listing” at the top of your page.

Create a free account or log in.

Add your accessibility information.

Your listing will go live after a quick check by the team.