Adelphi Theatre

Ramped entry from the street. Guided to my seat with my carer (no charge for carers ticket). The scooter was then taken back to the foyer to charge during the performance. If I'd wanted to go to the toilet at the interval they asked if they could bring me my scooter. Great customer service. Could only have been improved by a lower ticket counter and a more spacious disabled toilet.

The Adelphi Theatre has level access from the entrance to the wheelchair spaces at the back of the stalls unfortunately located next to the lighting and sound team. There is also a spacious disabled toilet located near to the wheelchair spaces. The only negative for me on this occasion were the staff. Usually theatres have access staff who will greet you, show you where the toilet, bar and wheelchair spaces are and sometimes offer to fetch you drinks or programmes. On this occasion I was disappointed as the doorman was rude, the theatre lobby was very busy and there was no one to tell us where to go. If I had not had an able bodied person who was willing to be help I would have struggled.

I went to see Kinky Boots at the Adelphi, and it was an excellent experience. Right from the start, the box office knew exactly what I was after from the wheelchair + companion tickets (which were reasonably priced) and asked if I wanted a wheelchair space or the opportunity to transfer into a seat at the end of a row. The stalls don't have any stairs - just gently sloping aisles - plus there was an excellent disabled loo and pleasant, well-trained staff. So nice not to have any hassles and just to be able to relax and enjoy a good show.