slanjevar - good health
5
5
Date of visit: March 2018
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
The wheelchair access was very good, the lift was large enough for one power chair user plus a carer or friend. The buttons were located on the side of the lift rather than at the far end which means that my wife could operate the lift without my assistance (which I appreciate as I don't like lifts). The staff were helpful and friendly. When asked if they could provide a different cup for my wife's decaf coffee they went above and beyond by getting a fresh one for her, most places will get pour the current coffee into the new cup.
Disabled Access In and Around
Excellent
The access was brilliant. Despite being a listed building they have been very clever with ensuring that the majority of the tour is accessible.
Parking & Transport
Good
We parked in Chamber Street as we couldn't think of any other blue badge spaces nearby. This is an easy 10 minute walk/roll from the venue.
Accessible Toilets
Good
Of the whole experience this was the only part we had any issues with. The sink in the accessible toilet is far too large for the space. It made it difficult for my wife to manoeuvre her chair she needs to be able to face onto the toilet to empty and we struggled with the space for this. I'm not sure how easy it would be to transfer from a chair to the toilet as there didn't appear to be enough space to park the chair up next to it.
Staff
Excellent
The staff were friendly and went out of their way to help us.
Additional Information
I would definitely recommend Amber.
