Captured in a Visor
0.5
0.5
Date of visit: August 2020
I have experience of challenges around: a hidden impairment, seeing and understanding.
Overall Rating
Bad
This was NOT a good experience. I went into the Apple Store to get my iPad fixed. I had my Face Mask Exempt badge From Euan’s Guide on and displayed clearly. I also had my long cane with me to show that I was Visually Impaired. When we arrived I was asked to put a face mask on. My parents explained that due to my visual impairment it was difficult for me to wear a face mask and that I didn’t need to - but the people in the store were adamant that I was to wear one. As I didn’t have a face mask, I was asked to put a visor on. This was particularly sore and very tight on my head, which has had a lot of surgery on it. I also have diabetes insipidus, meaning that if my medication runs out in my body, I need to drink a lot of water which passes through my body very quickly. When we asked if I could use the bathroom, they replied that the bathrooms were closed due to COVID-19. Dad then explained that it was a necessity. After a bit of hard persuading I was able to use the bathroom.
Disabled Access In and Around
Excellent
Parking & Transport
Excellent
Accessible Toilets
Bad
There was an accessible loo which was very easy to find, however because of COVID-19 they weren’t allowing customers to use them. After a lot of explaining and persuasion, due to my diabetes insipidus, I was able to use the loo. It was easy to find - good space - there was 1 grab rail and it was clean There wasn’t a changing places loo.
Staff
Bad
The staff were particularly difficult to communicate with as they were adamant that I was going to wear a fask mask. I was then told by a member of the staff that I had to put acface shield on. When I asked if I could use the bathroom, they just said No. much
