Denied access
0.5
0.5
Date of visit: August 2023
I have experience of challenges around: moving around
Overall Rating
Bad
Update: I have received an apology from the hotel who said that they have recently employed new staff and that thanks to my complaint, they realise more training is needed. There is a ramp available at the front and level access through a ‘non-scenic’ entrance at the rear. Based on the hotel website which says it is fully accessible, I visited with my elderly mother who is a wheelchair user. On arrival I noted the large step at the door and went inside to ask the receptionist where the wheelchair access was. He said that there wasn’t any and that I had to use the main door whose step was approx 10 inches high. I said that we would find somewhere else to eat and he said Ok then. I then contacted the hotel using their website and have had no response. On this basis until there is evidence otherwise, I would not recommend visiting with a wheelchair.
Disabled Access In and Around
0No wheelchair access, one step at front door approx 10 inches high
Parking & Transport
Poor
No carpark. Parking available across the road in public carpark next to Radar key toilet
Accessible Toilets
0Unable to check as we couldn’t get in
Staff
0The receptionist was unhelpful and said that there was no wheelchair access. No offer to assist in any way.
