Not what you expect
4.5
4.5
Date of visit: February 2015
I am a disabled person. I have experience of challenges around: moving around and seeing.
Overall Rating
Excellent
Very easy access for me as a powerchair user. Automatic door, level access and lift to upper floor.
Disabled Access In and Around
Excellent
Access was really good and there were staff on hand to help. There are lowered machines to use for banking and staff will help. Some great services like the ATM that you can plug your headphones in if you can't see the screens and want it to speak to you!
Parking & Transport
Good
You can park in the disabled bays in the nearby West register Street. There are bus stops outside the door and it's a short distance from Waverley Station (rail).
Accessible Toilets
0I don’t know whether or not there was an accessible toilet.
Staff
Excellent
The staff were very helpful and happy to explain all the services that are available for disabled customers.
Additional Information
One important observation - my visually impaired friend did not have a similar experience. They entered the branch and found it very difficult to find where to head for as there wasn't a focal point. He was unable to tell if the people mingling by the door were customers, security staff or actual bank personal. This comment has been made to me a couple of times by visually impaired friends. It would be great if there were some sort of pedestal or small desk that was clearly and obviously an information point for people to head for rather than launching into the cavernous foyer without a focus.
