Best Western Roker Hotel

Having asked specifically for a room with disabled access and being assured this would not present a problem, turned up to discover that the room was only accessible via a flight of stairs! Also, no grab rail in the shower/bath, so I am really confused as to what the hotel considers a disabled accessible room. We were there for a wedding, which took place in the hotel. To access that, we had to go down some steps, up another two sets of steps and then down another flights of stairs. No lift available to reach it. Thank goodness I wasn't in my wheelchair is all I can say. It's a real shame, as the service was lovely and the room was small but nice. However, I dare not stay here again as my legs will not take it. They shouldn't be advertising themselves as disabled and wheelchair accessible.