Great experience!
5
5
Date of visit: May 2014
I am a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
Arriving at the station ready to go home after a busy Naidex the experience was second to none. I wheeled on to the main concourse and within a couple of minutes was approach by a member of staff enquiring if I was travelling.
Disabled Access In and Around
Excellent
Access to and from the station was easy with lifts to all platforms, an accessible toilet, good signage and helpful staff.
Parking & Transport
Good
Good station access.
Accessible Toilets
Excellent
The accessible toilet is in the main concourse area and is clearly signposted. It has a RADAR lock. There's plenty of space to turn a powerchair.
Staff
Excellent
The staff were great. We were met on the concourse and asked if we needed assistance to the platform. When we said we could manage we were given directions and advised what time to go down. Arriving at the platform we were met and shown where to wait for boarding the train. The ramps were easy and the member of staff made sure the wheelchair space was clear and helped us on board.
