Very accomodating, further improvements made.
5
5
Date of visit: January 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
The Grand Theatre are very friendly and accommodating. There is now a new wheelchair lift from street level to theatre level which previously had to be accessed through the bar or a rear emergency exit door. There are only a few steps from street to theatre level so I think putting the lift in was very obliging. Wheelchair spaces are on the side of the seats of the side aisle. There aren't many & you can't book them online but a quick phone call soon sorts it. The theatre provides a free carers ticket too. The staff can't do enough for you.
Disabled Access In and Around
Excellent
Parking & Transport
Good
The theatre is in the town centre with no on street parking. There are several car parks within close proximity with blue bags free of charge. Drop off & pick up outside the theatre is possible. Several.buses stop opposite the theatre. There's also a taxi rank just outside too.
Accessible Toilets
Excellent
On a bit of a slope which is carpeted which my powerchair wasn't too happy about!
Staff
Excellent
Every member of staff was fantastic!
Additional Information
The Grand is a beautiful historic building which itself is worth a look at.
