Bournemouth Railway Station Bournemouth Railway Station

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Bournemouth Railway Station

Holdenhurst Road, Bournemouth, BH8 8HX, United Kingdom | 0345 600 0650 | Website



Special Assistance Didn't Turn Up


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This review is especially helpful for those who have or use the following: Walking Aid


Disappointing, special assistance didn't turn up.

Transport & Parking


The bus and coach station is directly outside the station. Excellent public transport connections.



As I only travelled one way, the platform for trains coming from London was adjacent to the exit. There is a noticeable gap between the train and the platform, which meant that I had to over stretch. Once off the train the exit was opposite and the route was step free. I was told that access to the other platform is via a subway with a slope.



Sorry unable to comment.



My train got into Bournemouth Station at 4.20pm and special assistance didn't turn up. Even though it was pre-booked. I had to struggle with my crutch and case off the train. I spoke to station manager Rowland who apologised and explained that 4 people requiring special assistance had come off the same train and they didn't have enough staff to cover it.

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The station itself apart from boarding and alighting the trains appeared to be step free, and is well located to public transport. However, I gave it a low score as not providing pre-booked special assistance is a deal breaker. It's always stressful making a journey when I have booked special assistance as there are several occasions when I haven't been met off my train before, and it is at the back of my mind. As this station was not the trains final destination I was worried about missing my stop, I ended up getting myself, my crutch and my suitcase off the train which was difficult and potentially not safe.


Picture of  Bournemouth Railway Station, Bournemouth

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