Bristol Airport sometime get it right
3
3
Date of visit: October 2025
I have experience of challenges around: a hidden impairment and moving around.
I use or have experience of: hidden impairment, walking aid
Overall Rating
Average
Outbound Bristol Airport > Palma was only an issue on the ever-changing walk of approx 1000m on the route to Security. The departure lounge, 12 had no toilets inside the lounge and had one toilet working just before. The route from the lounge was good, as it was all flat up to the ramp (instead of stairs) to board the plane. The Airline had sat me at the front of the plane. TOM 6534. I needed a sit down in security, It was OK going to Majorca. Arriving at Palma in Majorca, steps off the plane to a bus, I use my stick and managed the steps as history has seen me have to wait for the assistance, bus pick up, and I managed to get a seat on the bus. Unable to stand up due to knee problems. Security again had a 1500m Que and the walking round and round to get 50m. I can't say much to reference the hotel 2 lifts broke down, and got one fixed with limited restrictions in Spanish. Good thing they have a freezing pool, and it helped take the swelling down on my knees. On the inbound / way back, Palma Airport had good lifts, resting seats available and a sky bridge to access the plane. Bristol was another issue, on landing again a ramp appeared at the front of the plane. I presumed it was going to be the same as departure, I was so wrong. The ramp was 9" lower than the plane door and the access to arrivals building was via 6/7 steps. Although it was alongside another entrance that had a ramp to access the same building. Then it was two lifts to get to Security, I did mange this but not that easy when you have been sitting on a plane for over 2.5hrs and knees are stiff. I prefer to do self-help, but maybe I should have waited for Assist to come and collect. Bristol Airport could have saved lots of resources if some minor changes or attention to detail was carried out by ground staff? I have L4 Arthritis in both knees awaiting NHS Knee full or partial when consultants stop arguing on which waiting list since 2017.
