A warm welcome
4.5
4.5
Date of visit: December 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
We were getting a bit desperate as other hotels with accessible rooms were all booked up so I was apprehensive about the quality of the accommodation. I need not have worried, there was a good wet room with lots of grab rails. The access to the hotel was gently ramped. Mobility Scooters are not allowed in the rooms or dining room, but they can be charged under the stairs in the hallway. The restaurant is easily accessible. The food is exceptional. The management were pleased that they had been awarded a rosette . It was well deserved. The emphasis is on seafood. The location is on the seafront adjacent to the towns event centre. We went out onto the amazingly wide promenade after breakfast and I enjoyed a long ride on my Mobility scooter to the foot of the Great Orme. I have held back half a star because the reception rooms looked tired, but that is about to change as the hotel is to be closed this month for downstairs refurbishment. There is free WiFi in the rooms, and the hotel is dog friendly.
Disabled Access In and Around
Excellent
Level access from one of the adapted rooms to restaurant, bar and library.
Parking & Transport
Excellent
We drove there and used one of the two blue badge holder parking spaces.
Accessible Toilets
Excellent
The wet room was spacious enough to accommodate a carer , the washbasin was wheelchair user height, a shower chair was available on request.
Staff
Excellent
All the staff were very attentive and smiley
