Cake Stories Hoults Yard
4
4
Date of visit: January 2022
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
Cake stories is a lovely independent cafe and cake shop. Unlikely to branch in Jesmond this shop has step free access and disabled toilet. Parking in Hoults Yard is available directly outside the shop and is free for the first hour. Patrons can sit inside or outside. Outside there are a variety of tables available including some quirky seats in converted storage containers which have a disabled friendly ramp to access (although chairs and tables are low here so may not be suitable for all and slight lip to access). There are also tables and benches outside which can accommodate a wheelchair user. Inside there are 2 tables suitable for disabled customers on the first level by the door (which can be reserved if you are planning your visit). 2 steps take you down to further seating- which may be accessible without steps if staff are able to open a set of french doors. There is a disabled toilet available down a small corridor, however there is a small table currently in the way that narrows the corridor that needs to be moved. Toilet has appropriately placed grab rails- see photos. Staff are friendly and helpful- all wearing face-masks. Overall a lovely establishment- would be 5/5 if the table obstructing the toilet access was moved.
Disabled Access In and Around
Average
Step free access to shop- with 2 accessible tables on this level. 2 steps down to lower level of shop- with further tables here. This level can be accessed by the outside via a set of french doors, so may be accessible if staff are able to assist. Cakes are easily displayed at the counter.
Parking & Transport
Excellent
Parking opposite shop available
Accessible Toilets
Average
Accessible toilet down corridor- slightly impeded by a table that obstructed the corridor. If using wheelchair this would need to be moved. Toilet accessed via double door. Appropriate grab rails available in the toilet with call bell also. Toilet clean and tidy with appropriate room to manoeuvre wheelchair around or for a carer to assist.
Staff
Excellent
Staff helpful and nice.
