A great disabled activities week with care provided.
4.5
4.5
Date of visit: May 2022
I have experience of challenges around: moving around and speaking or communicating.
Overall Rating
Excellent
My second visit staying in the main building. The care provided met all of my needs. The activities enjoyable and the scenery on the walks superb. I have swallowing issues which were well catered for by the chefs.
Disabled Access In and Around
Excellent
The centre is level throughout, clean and well supervised at all times. Allocated staff guided a blind guest at all times. Sign language used by staff for hearing impaired and care staff were always on hand go assist with personal care needs.
Parking & Transport
Excellent
I travelled by train to Hexham then used the Centres minibus service to the centre. The minibus is first class and the driver was safe and considerate of her passengers zlong the narrow country lanes.
Accessible Toilets
Excellent
My bedroom had z wetroom with a disabled toilet within it. My powerchair could manoeuvre within the wetroom...just. Due to understandable hygiene restrictions I did not use the disabled toilet in the lounge znd common room area.
Staff
Excellent
In my week zt the centre I guess that I met around 20 staff. Without exception they were friendly, helpful and coped well with my speech impediment.
Additional Information
Staff wore masks at all times except when communicating with hearing impaired guests. Hand gel was in use for both staff and guests. I will be going back again as I love the location and its scenery.
