Could be so much better
2
2
Date of visit: March 2014
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Poor
It is clear some members of staff at Cameron house are trying to make their facilities more accessible. I take my dad regularly to use the disabled shower. The ramp beside the stairs has only recently removed the loose stones but still not perfect (wheelchair sinks in rain) only one disabled shower room, manual doors, no hoist in pool however work is being done to make gym facilities more accessible. Some staff however are not as gracious at times making us feel unwelcome. (Have seen a family with disabled son carry him in as path is bumpy and ramp still inadequate)
Disabled Access In and Around
Poor
With heavy doors it would be impossible for many to access independently. If unable to get one of two disabled spaces it is also very difficult to access leisure area (have often got stuck with steep hills or uneven paths)
Parking & Transport
Bad
Only two measly disabled spaces no lines define the space.
Accessible Toilets
Bad
One very good toilet in sports and leisure area, however shared with the only disabled shower room. unsure how good facilities are in hotel area.
Staff
Average
One or two members of staff have been exceptional as we have tried to raise concerns during attendance, other staff too have been helpful and patient (holding doors, recognising it just isn't good enough) however we have encountered one or two who made us feel very unwelcome (I did bring this to the attention of their managers)
