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    Canada Water Library and Theatre

    Overall rating

    About

    The library incorporates a range of cultural and community facilities, reflecting Southwark Council’s ambition to put libraries at the heart of community life. As part of an innovative partnership with Southwark Council, the 150-seat theatre is managed and programmed by the Albany, South East London’s leading performing arts venue. The Albany has a reputation for visionary programming that reflects the cultural diversity and creative mix of the area. The Albany also manages the suite of six meeting rooms that are available for hire, and the onsite Caff A at Canada Water Library.

    Reviews

    Overall rating

    4

    (1 review)

    Overall rating breakdown

    5

    0

    4

    1

    3

    0

    2

    0

    1

    0

    Access (avg.)

    4

    Parking (avg.)

    4.5

    Toilets (avg.)

    3

    Staff (avg.)

    5

    User profile picture

    mrsmollyc

    Jul 2025

    star

    4

    Books, Views and Brews

    This is a great building in a lovely location and is well-connected to public transport links. It sits right on the dock, so the surrounding area was really lovely and there were lots of places where you could sit outside and enjoy the view. It’s right next door to Canada Water Tube Station and Canada Water Bus Station. The ground floor of the building has a cafe, toilets and a theatre. While the theatre wasn’t open when I visited, I could hear some operatic singing coming from inside which was exciting! There was an accessible toilet on this floor but it was quite small and cramped. The cafe was nice with a large selection of snacks, drinks and bigger dishes, such as toasties and sandwiches. It didn’t have a lowered counter but the staff were really helpful and brought my order over to me at my table. There was a small amount of seating for those using the cafe. The tables were standard height (not raised, bar height) with wooden chairs that could be moved as needed. There were two lifts that took you to the other floors where the main part of the library was located. A large curved staircase in the centre of the building also took you up to the main part of the library. It had a grab rails on both sides of the staircase and flat sections as you went up. The first floor had the main part of the library with most of the books that were available. This included the fiction section, the children’s library and a DVD section. There was a helpdesk located by the lifts, as well as self-service stations. Some computer stations were also on this floor, as well as a dock where you could borrow a tablet. The top floor was smaller and was like a balcony overlooking the first floor of the main library and it had some more genres available. This area was much quieter and was clearly for more focused work. This floor was also where the meeting rooms were located. There were lots of seating options on both floors of the library: larger tables for groups and a selection of individual seating options. The group areas were standard tables and chairs usually with a power socket nearby. The individual seating options varied, some were individual desks, some longer communal desks and some more comfortable seating. They also had printing facilities available on both floors. There were three accessible toilets here although one was out of order when I visited. One of them was marked as a Changing Places Toilet although it was quite small and seemed to be missing certain components of a Changing Places Toilet. Overall, it's a lovely library with a good selection of items to loan. The cafe had an impressive selection on offer and the staff were great. The toilets might have been a struggle for those with more complex access needs but having more than one on site gave more options. It felt like a safe space where you could relax or get some work done.

    Disabled Access Information Provided by Canada Water Library and Theatre

    Disabled Access at Canada Water Library and Theatre

    Access Canada Water station has step free access. The Theatre and Library have step free access, ground floor toilets including accessible toilets and baby change. There are lifts to the first floor where disabled adult change facilities are available. Assistance dogs can be brought into any of our spaces. Limited disabled parking is available close to the library. If you have mobility requirements or use a wheelchair Canada Water Theatre’s box office, theatre and café are all on the ground floor which has step free access. We also have fully accessible toilets on the ground floor and lift access to the meeting rooms, offices and disabled adult change facilities. We can accommodate a limited number of wheelchairs in all our performance spaces. Please inform box office when you book so we can make provision for this and reserve your space. Assistance dogs can be brought into any of our spaces. If you are blind or have a visual impairment Guide dogs can be brought into any of our spaces. We can reserve you an easily accessible seat in all of our performance spaces or, if you’d like, an usher can help to guide you to your seat, just ask our box office when you book. If you are deaf or hard of hearing There is an induction loop at our Box Office and reception for hearing aid users. Hearing dogs can be brought into any of our spaces. We have regular BSL interpreted performances - look for the BSL symbol, button or bolded note in our paper brochure and on the website. Personal Assistant Tickets We offer a companion or personal assistant ticket free of charge for people with disabilities or conditions who are booking a ticket and require a companion with them to be able to attend our events. To book your free personal assistant ticket, please call the Albany box office on 020 8692 4446 or pop in to the Albany (Douglas Way, Deptford SE8 4AG) to speak with a member of our box office team in person who will happily process the tickets on your behalf. If you have any questions, you’re more than welcome to also email us on reception@thealbany.org.uk. Please note: you may be required to provide the below forms of copied evidence. Although we will review an application without the recommended evidence on a case-by-case basis. – Front page of DLA / PIP (no specific rate) – Front page of Attendance Allowance letter (no specific rate) – Evidence that registered severely sight impaired (blind) – Recognised Assistance Dog ID card Relaxed Performances Throughout the year we aim to programme a number of relaxed performances to our family theatre shows for people with Autism, Asperger’s or other learning disabilities. These performances are designed to be more relaxed with the option to leave and re-enter the theatre at any time. We make sure the lights don’t get too dark and the sounds aren’t too loud.

    Toilets features at Canada Water Library and Theatre

    If you’re facing the café counter, the women’s and unisex disabled toilets are to the left of the counter, the men’s toilets are situated to the right. The entrance to the theatre is opposite the café counter.
    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Accessible services at Canada Water Library and Theatre

    Audio Description

    Audio description is available to describe visual information.

    Assistive listening system - Hearing Loop icon
    Assistive listening system - Hearing Loop

    There is an assistive listening system available e.g. a hearing loop.

    Assistance dog facilities

    Other features at Canada Water Library and Theatre

    Wi-Fi

    Wi-Fi is available for customers.

    Carers Discount
    Online Booking

    More Information

    For additional detailed accessibility information, please contact: canada.water@thealbany.org.uk

    Location

    21 Surrey Quays Road, London, Greater London, England, United Kingdom, SE16 7AR

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