No Jedis or Sith Lords in sight!
5
5
Date of visit: March 2026
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Excellent
The Jubilee line station at Canary Wharf provides step-free access from the street right onto the train itself. There are escalators and a lift that travel from the street down to the ticket hall. The ticket hall also has an accessible toilet and a number of shops and food vendors. There is a large number of ticket barriers, including wider ticket barriers. Once you have passed through the ticket barriers there are then more escalators and another lift that takes you down to the platform where you can get Jubilee line trains in either direction. The platform has seating available and the edge of the platform is protected by glass walls and doors that align with the train doors. Boarding the train is entirely step-free; there was a minor lip and gap but it was very manageable for me in my wheelchair. There are blue circular markers on the floor which highlight the most accessible points to board the train. These points are closest to the wheelchair spaces on the train. My favourite fact about this station is that it was used as a set location in a Star Wars film!
Disabled Access In and Around
Excellent
There is step-free access from street-level right onto the trains at this station. From the street there are escalators and a lift that travels to the ticket hall. The ticket hall is quite dark as there isn’t much natural light and the ceiling is incredibly high up. The ticket hall is really large. It can get very busy, especially at rush hours but the large amount of space and ticket barriers available aims to avoid too much crowding. The ticket hall also has an accessible toilet, shops and some food vendors. The shops and food vendors all have step-free access and most have doorways that are left open during their opening hours so there are no doors to navigate. The ticket barriers stretch across the middle of the large ticket hall. There are wider barriers located at the side and this is also where the staff are located. Once you are through the ticket barriers there are more escalators and another lift to the platforms. There are two platforms, one for eastbound trains and one for westbound trains. They are located in the same area with each platform just opposite each other. The edge of each platform is protected by glass barriers with automatic doors that align and open at the same time as the train doors. There are circular blue stickers on the floor of the platform which have wheelchair symbols inside them. These highlight the best place to board for step-free access. This is because they are close to wheelchair spaces which are larger spaces with solid backrests to reverse up against, they also provide better step-free access at some stations where the gap between the train and the platform is larger. The lifts are all fairly spacious, I would be able to fit in there with at least one other wheelchair or pram and other people travelling together before it got too crowded. They all had grab rails on either side of the lift. The buttons were all tactile but also had Braille on the buttons. There was a hearing loop symbol in the lifts which seemed to be mainly for if you needed to use the intercom as it didn’t make announcements as it travelled. One of the lifts had a plastic cap over the alarm button but this wasn’t too tricky to open. Its purpose is to stop people accidentally hitting it with bags or luggage rather than stopping access to it. There is seating available on the platforms, they don’t have backrests or armrests available on them.
Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by train
The Jubilee line provides trains from Stratford to Stanmore. Canary Wharf also has a DLR station and an Elizabeth line station. The DLR station is approximately 270 metres from the Jubilee line, roughly five minutes walking or wheeling. The DLR station provides services to Stratford, Lewisham and Bank. The Elizabeth Line is approximately 550 metres from the Jubilee line, roughly seven minutes walking or wheeling. The Elizabeth Line provides services to Paddington, Abbey Wood, Heathrow, Reading and Shenfield. For some services you may need to board a train and then change trains. Roughly 60 metres from the main entrance of the Jubilee Line station is a bus stop where you can get the following services: 135, 277, D7, N277, and N550. There are a number of paid car parks around Canary Wharf. According to the Canary Wharf website, there are over 6,000 parking spaces available. There are accessible parking spaces in all of the main car parks. The car parks are all paid and open 24/7, with a height restriction of 2 metres. They also all hold Park Access and Park Mark awards. Park Mark is an accreditation by the British Transport Police, which means it has been vetted by them and has measures in place to make it safer to park in. The names of the main car parks are: - Canada Square Car Park - Cabot Square Car Park - Jubilee Place Car Park - Westferry Car Park
Accessible facilities: Public or on street parking
Accessible Toilets
Good
There was an accessible toilet in the ticket hall. I struggled to get inside at first so I asked a member of staff to assist me. I think someone had actually been using it as when the member of staff came and pressed the button it opened straight away! Opening the door is done with large buttons on either side of the door. On the inside, there are two buttons, one to open the door and another to lock the door. There are lights above the buttons to help show when the door is locked. The toilet was a large room with lots of space. The toilet was located at the rear of the room on the left-hand side. There was a large amount of space for a right-side transfer. There were some bins in this area, they were placed against the wall and I felt that there was still a good amount of space to be able to transfer. Although I do have a small wheelchair. The toilet had a plastic backrest to provide something to lean on, and it didn’t have a lid. A height-adjustable grab rail could be pulled down alongside the toilet and a vertical grab rail was also mounted to the wall behind the toilet. A horizontal grab rail was placed on the other side of the toilet. The toilet paper dispenser was placed above the sink so you had to reach. The flush was a standard handle that might have been slightly difficult to operate with a fist or elbow and it was mounted on the wall behind the toilet. It was placed on the same side as the transfer area so you did not have to reach across the toilet to use it. In front of the toilet was a small sink with a single tap on the right-hand side. The tap was manually operated and had a long handle which seemed like it could be operated with a fist or elbow. The tap twisted to control both the temperature and flow of the water. Above the sink was a manual soap dispenser and the toilet paper dispenser. On either side of the sink was a vertical grab rail. To the left there was an automatic hand dryer. On the wall opposite the sink there was a baby-changing table. The emergency red cord was hanging by the toilet, it had been looped behind a pipe on the wall. It would likely have still functioned if someone had pulled it but I made sure to unloop it and place a Euan’s Guide Red Cord Card on it.
Facilities: Accessible toilet
Staff
Excellent
I spoke to station staff to ask for assistance getting into the toilet and they were really helpful.
