Fantastic Thai Food
5
5
Date of visit: October 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
By far the best Thai food I've ever tasted. It's fancy but not overpriced so it tends to be a favourite for special occasions. The views of the castle from the restaurant are exceptional. Overall though, the thing that really elevated the experience is how prepared they were to accommodate me in my chair. I had notified them when booking that I was in a wheelchair. When we arrived, they took us to our table that they had situated closest to the toilets while still getting the great views. They had also removed the chair from the table where I was to go. This seems like such a little thing but it made a huge difference to me. I have been met with people fumbling to clear a passage and remove a chair but not leave enough space, all disrupting the other patrons. When I went to the loo, one of the staff was immediately ahead of me to open all doors and ensure I was able to get into the disabled toilet with no problem. The toilet was spacious with a good turning circle, plenty of bars and rails to hold on to and a raised seat. As soon as I unlocked the door, another member of staff was there to open the doors and ensure I got back to my table with no trouble. This included asking someone to pull their chair in a bit etc. So considerate and aware.
Disabled Access In and Around
Excellent
There is a lift to get up to the restaurant . All corridors are wide and spacious .
Parking & Transport
Excellent
We went on the bus which stops not far from the venue. The street that the restaurant is on is pedestrianised.
Accessible Toilets
Excellent
When I went to the loo, one of the staff was immediately ahead of me to open all doors and ensure I was able to get into the disabled toilet with no problem. The toilet was spacious with a good turning circle, plenty of bars and rails to hold on to and a raised seat. As soon as I unlocked the door, another member of staff was there to open the doors and ensure I got back to my table with no trouble. This included asking someone to pull their chair in a bit etc. So considerate and aware.
Staff
Excellent
Exceptional, I was treated like a Queen. (This is standard for them and not just because I was in the chair)
