Costa Coffee

Today we arrived at this venue, we had our drinks then headed to the disabled toilet which is level behind the serving counter, on getting there we were amazed to find a queue of people who were not disabled. On asking them if the wheelchair could get passed they all said the toilets downstairs have a sign saying to use the one upstairs. On getting someone to go downstairs and take a photo it said closed for cleaning use upstairs. Off I went to the counter the lady said oh yes no one to clean toilets so use one back there on pointing out this was a wheelchair that I needed to get in with she replied sorry have to wait turn. So next problem was that in order to turn the wheel chair there was fire extinguishers and a row if baby seats in a rather narrow space, so off I go again to ask for help to remove things in order to get it turned sorry no can do as it’s not my job to lift chairs. We had to do that ourselves I hurt my back moving chairs. See Photo attached .

This Costa Coffee is situated towards the West end of George Street (83) in Central Edinburgh. Everything about the cafe makes for a great experience from the friendliness of the staff to the spacious size and beautiful domed ceiling. Costa have thought carefully about accessibility and they are well set up for wheel/power chair users.