Stunning venue but access could be better
3
3
Date of visit: March 2019
I have experience of challenges around: moving around
Overall Rating
Average
A stunning venue with original features and good wheelchair access, but balcony view from accessible area is poor.
Disabled Access In and Around
Good
Easy and step-free access into the venue. Staff then escorted us to the lift and up to the accessible balcony area. At least two wheelchairs and several companions can fit in the lift as it is quite spacious. The accessible balcony area is at the back of the room close to the accessible toilet. At first, I thought it was a great spot as there wasn't a lot of people around and there was a retractable tape barrier around the accessible area. Once we got positioned we realised the balcony railing was right across our eye-level which meant we couldn't see the stage. This was very frustrating. We had to bend our necks down to see under the railing, which I couldn't do as it hurt my neck too much. If you are a powered wheelchair user with a rising function then you will have no issues and get a fantastic view. Otherwise, you won't see much of the stage.
Parking & Transport
Good
We found nearby on-street parking and used our disabled blue badge. The location is quite handy if arriving by train with Glasgow Queen Street station only a 10 minute walk away and Central Station around 10 – 15-minute walk. There is an NCP on Ingram Street which is right at the venue. The car park has an amazing street art mural so it definitely stands out.
Accessible Toilets
Average
The accessible toilet is close to the balcony area. The toilet doesn't have a RADAR lock which would be good because as I went to use it I saw five girls all go into the accessible toilet at the same time because there was a small queue for the ladies toilets. I ended up having to leave without using the toilet because they were taking too long.
Staff
Excellent
Staff were helpful and friendly
