Good station, awkward roadworks outside
4
4
Date of visit: November 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
Conway Park is the metro station that is closest to Birkenhead Bus Station. There were a lot of roadworks on the roads outside the station and all the way between the metro station and the bus station which made it really difficult for me to navigate the route because there was a real lack of dropped curbs and pedestrian crossings. The station itself is quite a small station. It has two platforms with metro trains travelling in either direction. The entrance is level with the street and there are lifts between the ticket hall and the platforms. The platforms had quite a lot of seating available on them with the seating having backrests and armrests. The lifts I used were really spacious too.
Disabled Access In and Around
Excellent
The metro system in Liverpool has an accessibility map where each stop has been given a letter, A, B, or C, which provides information about whether or not there is step-free access to the train platforms. - A means there is step-free access to all the platforms - B means there is step-free access but it might only be in one direction - C means there is no step-free access at the station This station is an ‘A’ station. The main entrance had automatic doors to enter into the ticket hall and signage then directed you to the two available platforms. There were lifts available to travel between the ticket hall and the platforms and these lifts were quite spacious. They also had handrails on both sides, two button panels, one on each side and they were at either end of the lift. The buttons themselves were tactile and also had Braille. There was also an additional alarm button near the floor so someone could call for help if they fell and were unable to get up again. The platforms were open-air, but there was some overhead cover in case of bad weather. They had quite a lot of seating available with the seats having backrests and armrests. I found the signage on the platforms really easy to follow. There were hearing loop signs on the platform, which must have been for the tannoy system. There was an overhead digital board with details about the trains that were due on the platform. The edge of the platform had tactile markers followed by a bright yellow, painted line which was about a foot from the edge. The very edge of the platform was then also painted white. The metro trains themselves were really wonderful. There was a large wheelchair symbol next to one set of the train doors, which shows where the most accessible boarding spot is. The new metro trains are level with the platform and also have a sliding-step which bridges the gap between the train and the platform. If you board via the doors by the wheelchair symbol there is a large wheelchair space with a plug socket, two USB cable ports, an emergency call point with Braille, a small shelf with two circular dips for cups, and two fold-up seats at one end of the space. The way this space has been designed means it works well for someone in a wheelchair, like me, but the fold-up seats at the end of the space means it is also a great option for someone with a walker, someone who cannot bend their legs much, someone with an assistance dog, and lots of other scenarios that often get overlooked.
Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by train
This station is on the Wirral Line with services to Liverpool Central, West Kirby and New Brighton. Birkenhead bus station is roughly 280 metres away from the station. However, when I visited the roadworks that were taking place meant that the route I had to take was quite a bit longer than that I had to travel extra distances to find dropped curbs and functioning pedestrian crossings. The bus station has a large number of bus services available. There was no parking for this station.
