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    Costa Coffee

    Barnard Castle

    Ok, but could do better

    3

    Date of visit: August 2026

    I have experience of challenges around: a hidden impairment, accessing toilets, hearing, moving around and understanding.

    I use or have experience of: dementia, disabled toilet, hearing aid or cochlear implant, walking aid

    Overall Rating

    Rating Emoji

    Average

    Access issues through two swing doors difficult if you are in a wheelchair as one door is closed so there's only access for walking people there is a ramp that you would need somebody to help with the doors. Inside fairly open plan that's very busy so accessing the counter would be difficult for a wheelchair user a busy periods that stuff are uncommon to help and are very friendly. Accessible toilet is the only toilet and induced by everyone it is at the rear of the shop and is to the right through a narrowing corridor that passes the kitchen entrance not ideal if you are having to maneuver your wheelchair particularly if you have a wider wheelchair as the access is restricted when people are such in the seating near the toilet. The red chord is tied up and just not reach the floor I left a sign plait on the toilet to advise the staff of this.

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