Excellent service helpful and friendly
5
5
Date of visit: January 2015
I have experience of challenges around: moving around
Overall Rating
Excellent
I ordered my drinks, I went to the seat and a barista moved a chair so my wheelchair would fit in. The lady serving noticed I had gone and asked where the lady with the purple hair had gone not the lady in wheelchair. That meant a lot. I felt valued as a person not just an invisible person in a wheelchair.
Disabled Access In and Around
Excellent
Easily accessible. No problems getting in and out.
Parking & Transport
Excellent
Adequate local disabled parking. Costs £1.70 for 2 hours and £4 for 4 hours. So quite costly. It is on the same level as Costa though.
Accessible Toilets
Good
Would be better if children did not use the disabled toilets as I had to wait both times I used the toilet due to others using it.
Staff
Excellent
Excellent. Kind, helpful, caring and understanding. The fact I was described as the lady with the purple hair, not the lady in the wheelchair was fantastic.
Additional Information
I enjoy a soya decaff latte. It is nice to have accessible places to go.
