Costa Coffee Costa Coffee

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Costa Coffee

210 Brook Street, Dundee, DD5 2AH, United Kingdom | 01382 770304 | Website

Coffee Near The Beach

4

Visit date:

This review is especially helpful for those who have or use the following: Powerchair

Overview

Accessible Costa Coffee near the seaside with friendly staff and very chocolaty hot chocolates.

Transport & Parking

4.5

Costa Coffee does not have a car park but, there is on street parking and a couple of council car parks that allow free parking for customers with a disabled blue badge. There are buses that go all over the Dundee and Angus and a train station beside the main street but, I’m not sure how often the train stops in Broughty Ferry.

Access

4

It is level access into Costa Coffee and the door is wide enough for a wheelchair to get through. There is a ‘press for assistance’ button at the right-hand side of the doorway however, I did not have to use it as I had someone with me who opened the door. I did feel it would be quite low down though for a wheelchair user to reach. Inside Costa Coffee, it is a bit tight to get around the tables. You can access most of the tables but if it is busy it can be a little difficult due to space between them. The cakes and sweet treats are displayed in a glass cabinet which is at a good height for wheelchair users to see. Where the till point is, the counter height is a bit too high for a wheelchair user however, there is space beside the till point where you’d be able to easily talk to a staff member. I’m not sure how easily it is to pull the card machine down to a wheelchair level.

Toilets

3.5

At the back of Costa Coffee there is a disabled toilet. I would say that there is enough turning space in the disabled toilet and enough space for a wheelchair user and someone to assist them but, there isn’t that much space beside the toilet for transferring. There is more space at left-hand side of the toilet if the bin is moved but, at the right-hand side there is a sink which might cause problems. The red cord was looped around the grab rail beside the toilet however, I fixed it before I left. Within Broughty Ferry there is a Changing Place toilet that is open till 5pm in the Summer and 3:30pm in the Winter.

Staff

5

I personally didn’t interact with any staff members as my helper ordered our drinks however, as I was people watching I noticed all staff were very friendly to customers whilst they ordered.

Anything else you wish to tell us?

I would say that when drinks are being made it can be difficult to have a conversation but, they can’t really help that though.

Photos

Image of the outside of Costa Coffee. Image of the counter height in Costa Coffee. Image of the accessible toilet.

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