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Not totally disabled access rooms New
Visit date:
This review is especially helpful for those who have or use the following: Wheelchair
Overview
It's a great hotel, at a great location while travelling from Scotland to England as a stop-off but the "disabled access" rooms are not totally disabled accessible. I had booked the wrong date and there was one room left; shower over bath, which I couldn't use (I couldn't get in the bath, even with the help of my husband). I was told by the Reception Staff that even the accessible rooms were shower over baths? My money was refunded for the wrongly booked room but I can't understand why they would sell a room under "accessible" if it isn't?
Transport & Parking
Access
The accessible rooms have a shower over bath, which to me, are not totally accessible.
Toilets
These were easy to find within the service station where the hotel was located beside.
Staff
Staff were excellent, especially Anne at Reception who told me that the accessible rooms weren't fully accessible.
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