Centrally located, unusual toilet.
3.5
3.5
Date of visit: October 2024
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair
Overall Rating
Good
Operational since July 1849, it's fair to say Deansgate is an old station. Centrally located in a trendy part of the city, a stone's throw from many unique bars and restaurants, it's well-appointed. From the station, you can easily access the Deansgate-Castlefield Metrolink, making this more than just a central station, it's a mini transport hub!
Disabled Access In and Around
Good
The station is reasonably accessible, though it may be a struggle for those using a self-propelled wheelchair or those who have difficulty with inclines. There's a steep ramp to access the station from street level, with further ramps inside leading up to the lifts or stairs to the platform. An easier route can be found by crossing the road, taking the lift up to the Deansgate-Castlefield Metrolink, and crossing the walkway. Of course, if you get a tram to the station, you'll already be on that level. There are no ticket gates as such, but station staff were checking tickets when I attended. A small ticket office can be found near the entrance, though the counter isn’t lowered, there's a separate low shelf. An induction loop logo was displayed, so I expect this is active. Lifts are available to both platforms, with Braille buttons inside and outside, an induction loop, and handrails. The lifts aren't huge, but a powerchair and a second person would be able to fit inside. Each platform has tactile paving at the edge, several metal benches, and an operational induction loop. You'll also find a vending machine and a tap in/tap out terminal.
Parking & Transport
Good
I didn't see any obvious on-street parking or drop-off zones at this station, but the area is served by the number 1 Free Bus, 255, and X50 services. Trams on the Blue, Green, Navy, Pink, Purple, and Red lines all stop at the Deansgate-Castlefield Metrolink, just across the road. The Metrolink is connected to the train station by way of a bridge, although you can take the lift down to street level and cross the road if you'd prefer. Given the incline from ground level, I'd suggest taking the bridge.
Accessible Toilets
Good
I really wanted to rate this toilet higher as it has an uncommon feature but it's let down in a few ways. The toilet features voice guidance! Upon closing the door, an automated voice will detail the location of the toilet, and the safety features - two red straps, one on either side of the toilet, in place of the typical red cord. After a further 30 seconds, the voice provides more detail on the facilities. I think this is an amazing addition to support blind and visually impaired people, though I need to admit, I found it particularly loud, and a little jarring. There were no obvious methods to opt out of the guidance, which may lead to a stressful experience for a neuro-divergent person. The red straps were both located behind bins, which also occupy the right-side transfer space, which makes them all but useless in addition to making a wheelchair transfer impossible. There are grab rails on either side of the sink, which feature a sensor tap. The toilet is on the right as you enter, set on a contrasting wall and features an automatic flush. A colostomy shelf is installed on the wall. Entry can be gained via the outward opening door by use of a RADAR key, a valid train ticket or QR code or by pressing the buzzer to speak to someone.
Staff
Excellent
I spoke to the ticket staff upon arrival. They were happy to help and gave me directions to the lifts and the accessible toilet.
