Could try harder
2.5
2.5
Date of visit: December 2018
I am a carer or friend of a disabled person. I have experience of challenges around: hearing and moving around.
Overall Rating
Average
The level access to the store is not very obvious, being a few metres to the left of the main entrance. The store is on several levels and whilst a lift is available it’s very easy to get stuck down a dead end if you’re in a wheelchair. The disabled loo is hidden away at the rear of the ground floor. It’s not signposted and we had to ask a couple of staff before we found it. It’s a combination disabled and family toilet with sinks and pedestals at two heights. It’s very spacious for manoeuvring a wheelchair BUT THERE ARE NO GRAB RAILS.
Disabled Access In and Around
Average
Narrow and not very obvious.
Parking & Transport
Excellent
We used the Britford park and ride. It has disabled parking spaces and the single decker buses are wheelchair friendly, and the drivers are very helpful. The only negative is that if you’re pushing a wheelchair the path from the bus back to the disabled parking is very steep. Salisbury city centre is all on the level and , apart from a few wonky pavements, there’s no problem pushing the wheelchair round.
Accessible Toilets
Poor
Plenty of space but no grab rails.
Staff
Good
