Great for independent or minimal support wheelchair users
5
5
Date of visit: July 2026
I have experience of challenges around: a hidden impairment, accessing toilets, dexterity or coordination, moving around, speaking or communicating and understanding.
I use or have experience of: autism, autism, disabled toilet, powerchair
Overall Rating
Excellent
We booked our stay almost a year ago and were pleasantly surprised! As an ambulatory wheelchair user in an accessible room, I found the facilities fantastic. Check-in was smooth; the desk is high, but staff thoughtfully provided a clipboard to sign paperwork. Our ground-floor room (Room 18) was clean and spacious enough to park and charge my wheelchair overnight while still moving comfortably. The bathroom featured a roll-in shower with a seat, a red pull cord, and a left-side drop-down transfer rail by the toilet. Note: the bed is standard hotel height with no pull cord or bedside sockets (ample sockets exist opposite the bed, which was fine for us). They also provide a vibrating under-pillow emergency alarm. Spa access was great. I rode to the changing room—which has a fully accessible roll-in shower/seat and toilet with rails—and used my walking stick to reach the pool. However, please note there are no transfer aids or hoists for the pool or hot tub. The food was fantastic! Any minor issues were rectified quickly, professionally, and apologetically. The staff were incredibly attentive and considerate throughout our visit. We had a truly wonderful stay and will definitely be returning next year!
Disabled Access In and Around
Excellent
Some lifts were broken at the time of my visit but with clear signage provided
Accessible facilities: Lift to some areas, Step-free entrance, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by personal vehicle
Accessible parking bays next to the hotel entrance.
Accessible facilities: Drop-off or pick up point, Dedicated on-site parking
Accessible Toilets
Excellent
I only used the pool and hotel room but access was great; though the door were manual they were light and had appropriate grab bars to aid in opening and closing.
Facilities: Accessible toilet
Staff
Excellent
All thw staff were attentive but without being patronising (a difficult middle ground to find) but every staff member I encountered were helpful, asked if and how they could assist, and seemed to have great disability awareness.
Additional Information
We will absolutely be returning here in the future as it was such a pleasant and relaxing stay.
