Hope they've fulfilled the promise of change!
1
1
Date of visit: November 2020
I have experience of challenges around: moving around
Overall Rating
Bad
Such a lovely hotel, helpful staff (mostly), ok food in the restaurant BUT a failure to respond to the alarm after pulling the red emergency cord when I fell in the bathroom at approx 3am. I was exhausted having had no sleep because of a 'deaf responder' alarm that I'd never come across before. This had been set by a previous occupant, I assume, to go off at regular intervals that night. After trying to turn this off myself pushing the tiny buttons on the alarm, I called reception for a member of the maintenance staff to fix it. This wasn't done and thug-like (!) I removed it from the wall and handed it to the guy on reception. NOT a comfortable first night - I wouldn't recommend a disabled person to stay at this hotel, unless changes to health and safety measures have been made!
Disabled Access In and Around
Good
Parking & Transport
Good
Accessible Toilets
Good
Staff
Excellent
