Railway Station
4
4
Date of visit: January 2020
I have experience of challenges around: moving around
Overall Rating
Good
Wheelchair access is pretty decent at this station. All the platforms can be accessed in a wheelchair.
Disabled Access In and Around
Good
Both entrances have electric automatic doors. The city centre entrance you enter through the doors and there is a sign saying to wait here for assistance. There is staffed ticket counters on the city centre side with pull down trays for wheelchairs. There are also stickers saying there are hearing loops. Ticket machines are all the same height and so are the ATM's. There is a wheelchair accessible gate. Depending on the platform you may or may not need to use a lift. The Pride Park entrance has a lift then barriers (one is wheelchair accessible), if you need disabled assistance you will need to go to the end of corridor, down the lift and into the main entrance. The waiting rooms are level access. The cafes and shops are also level access. The train information boards at the entrances are visual only and the boards on the individual platforms are also visual, I find them hard to see as I struggle to see screens. Audible information does happen but if you have issues hearing in background noise you'll struggle. All the platforms have a hearing loop but I do not know if it works. Outside the main entrance is a tactile board for the visually impaired which describes the layout of the station. Costa inside the station had a hearing loop sticker on display.
Parking & Transport
Excellent
The station has two entrances both of which have disabled parking bays. There are buses that run to the station from Derby Bus Station.
Accessible Toilets
Average
The toilet is located through the barriers and on platform 1. As you come through the electric doors it is on the right. Toilet is locked with a radar key. This toilet was tiny. There was a large bin in the transfer space and there was no space to turn around in my large power chair. There were grab rails around the sink. There was no mirror or hook. Toilet flush handle was small. There are other loos on other platforms.
Staff
Excellent
Additional Information
Remove the large bin in disabled loo on platform one and replace with small bin.
