Using the welcoME experience at Derby station
5
5
Date of visit: May 2024
I have experience of challenges around: dexterity or coordination, moving around and understanding.
Overall Rating
Excellent
I booked a personal assistant support and tour of Derby station when I travelled to see friends in derby. I have used WelcoME at Birmingham airport and the staff new exactly how to support and guide me onto the plane. The staff are the station were friendly and guided me from my Birmingham train to a taxi outside the station whilst giving me a tour of the facilities and talking to me about the station layout. They even had a bowl of water ready for Luna my assistant dog.
Disabled Access In and Around
Excellent
Parking & Transport
Excellent
Accessible Toilets
Excellent
Staff
Excellent
