Visit to Double Tree Hilton using the Welcome App
5
5
Date of visit: January 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
I used the Neatebox Welcome App to visit Double Tree Hilton to meet a friend, as a result they knew my requirements before I arrived, were notified when I was approaching and met me at the door. Ricardo was very helpful and ensured that I had what I needed. I met up with a friend using a motorised chair for a meeting and it was a very good experience. Had a lovely Caesar salad and the very tasty Double Tree Biscuits.
Disabled Access In and Around
Excellent
The access to the building is very good with automatic doors which open without having to operate a pad
Parking & Transport
Good
There is no designated parking although there are disabled spaces around the corner There is a car park at Castle Terrace and spaces near the Usher Hall. I had to stop in town first so after my business I took a taxi.
Accessible Toilets
Good
‘This was clean with plenty of space, all on the level off the lobby. A member of staff was on hand and opened the door without being asked.
Staff
Excellent
Ricardo was friendly, helpful and met me at the door, he knew what I needed and ensured that I had what I needed. All the staff were friendly and helpful.
Additional Information
This was a good experience and I will definitely return. I can recommend a visit using the Welcome App and will definitely pay return visits. The only slight problem might be the door from the lobby to the toilets but staff were watchful and I didnt need to ask for help as they were watchful and help was offered.
