Visit using the Neatebox Welcome App
5
5
Date of visit: March 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
Really this is a brilliant experience. Wheelchair accessible, friendly helpful staff, great food I keep returning using Welcome.
Disabled Access In and Around
Excellent
Access is on the flat through automatic doors
Parking & Transport
0I arrived in a taxi and there is a taxi space to the left of the main entrance. Castle Terrace car park is very close. Not sure about the bus services.
Accessible Toilets
Good
There is an accessible loo off reception I find it difficult to open doors but staff always seem to be on hand to help without being asked. There is space for a carer and it was clean.
Staff
Excellent
The staff were exceptionally helpful and have been on every visit. Alessandro introduced himself on my arrival having been alerted through Welcome App that I had arrived He found me a table and organised my requirements. Everyone is very friendly and it is always an enjoyable experience. In the Monboddo lounge they were attentive to my requests couldn’t fault them.
Additional Information
Overall an enjoyable visit with friendly staff easy access and great food. Love the Caesar salad. I wouldn’t hesitate to recommend it. I shall keep going back.
