DoubleTree by Hilton London Marble Arch with Disabled Access

About

Located right around the corner from Oxford Street and two minutes from Marble Arch underground station, DoubleTree by Hilton London - Marble Arch offers a prime location for exploring the city. Hyde Park and London's "Theatreland" district are also easily accessible. Our guest rooms have modern amenities including free Wi-fi and room service, to ensure your stay is as convenient as possible. Guests can also enjoy access to our fitness centre to stay active or take advantage of our business centre to stand on top of work. Indulge in the culinary delights of our Fire & Spice Bar & Kitchen, an urban oasis where exotic cocktails, mouth-watering platters, and incredible desserts await. For a more relaxed setting, make your way to the cozy and hospitable Indigo Bar & Lounge to savor fantastic beverages, snacks, and teas. The Marble Arch hotel's event venues include historic rooms with decorated high ceilings and boardrooms for up to 16 guests, and talented planners are on hand to assist with every detail. Our three meeting rooms make the hotel perfect for business meetings or social events

Reviews

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(1 review)

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ellalola1998

Nov 2022

No access to breakfast - had to eat alone in the lobby

The hotel has some great accessibility features such as a wheelchair accessible room opened by a button, opposite reception (although it was pretty noisy in the morning), and wheelchair access from the entrance (albeit outside so I'm glad it wasn't raining). However, after being told that breakfast was downstairs when we arrived and that there was a lift, in the morning the concierge told us that we would not be able to go for breakfast as my wheelchair wouldn't fit in the lift. He said it was okay because they would provide a 'special service' and bring breakfast up to me in the lobby, which I found patronising to be honest. In reality, if it wasn't for my PA going up and down the stairs often to get breakfast items, I couldn't have eaten anything and absolutely hated sitting on my own whilst guests walked past looking at me. If you were segregated based on any other characteristic, there would've been an uproar. It was really disappointing.

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