Weird reaction, didn't get in - gave up
1.5
1.5
Date of visit: November 2024
I have experience of challenges around: moving around and understanding.
Overall Rating
Poor
I turned up unannounced about midday in my wheelchair in the heavy rain. No sign as to how to get entrance in a wheelchair. I phoned up and asked about wheelchair access, you would have thought I was an alien. The concept of a wheelchair user turning up seemed bizarre to them. They then said that the bar didn't open until 1230 and did I have a reservation? Meanwhile another member of staff spotted me, found and deployed the wooden ramp, but it wasn't quite as tall as the step and with my wet tyres I was unable to ascend. I would have liked to wait in the warm dry reception, but given the weird unwelcome response, I gave up and went elsewhere.
Disabled Access In and Around
Poor
I didn't manage to get in.
Parking & Transport
Good
An easy walk or roll from the Connel Ferry train station
Staff
Poor
