Festival Theatre Festival Theatre

Festival Theatre

13/29 Nicolson Street, Edinburgh, EH8 9FT, United Kingdom | 0131 529 6000 | Website

Outstanding accessibility and Customer Service for disabled patrons

5

5 likes

Visit date:

This review is especially helpful for those who have or use the following: Wheelchair, Mobility Scooter

Overview

"Being a disabled theatre lover, I love nothing more than going to the Festival Theatre in Edinburgh. The standard of customer service in general, but particularly for a wheelchair user, is second to none. You get great attention from the moment you get to the front door. Taking you to your seating area, bringing drinks to you at the break and even assisting you with the door to the very roomy disabled toilet - nothing is too much bother and it is all done with charm and a smiling face. There must be excellent training. I go there regularly and get the same great service every time

Transport & Parking

5

If you phone ahead to the actual theatre, you can book one of their Disabled Parking spaces in their Courtyard. It is difficult to park outside because it is a main road but is easier at the end of an evening show. There is parking in side streets however.

Access

5

Very easy access both to get in to the venue and to get around inside with lifts and staff to assist you to get anywhere in the theatre. Always a very pleasant experience whenever you visit the theatre.

Toilets

5

The toilets are very roomy so easily usable for both wheelchair and motorised scooter users. Plenty room also if you require a carer to assist you whilst in the toilet. They are clean and handwashing and drying is easy to do.

Staff

5

All the staff couldn't be more helpful. I usually go in a motorised and then transfer to my wheelchair to watch the show. Staff are very happy to drive my scooter to a safe spot and are always on hand to bring it back should I need it. They help you get entry into the building, accompany you in the lifts, organise to bring drinks to you at the interval and make sure you are comfortable in your seat. I have had many different members of staff helping me and they have all been brilliant. There must be a extremely good training programme in place. Outstanding service.

Anything else you wish to tell us?

I have visited all the theatres in Edinburgh and although I enjoy all my visits, the Festival Theatre is by far the best. In addition, the position of wheelchair spaces is wonderful being at the back of the front stalls giving an extremely good view of the stage. Can't praise this theatre enough.

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