Frankfurt Airport

I flew into Frankfurt Airport from Edinburgh. Frankfurt wasn’t my final destination as I was only flying into Frankfurt to catch a connecting flight to Bremen. Frankfurt International Airport is one of the largest airports in the world so as you can probably imagine having to catch a connection, especially if you are disabled, in Frankfurt is quite a stressful thought. This was my first time connecting at this airport and boy was I impressed with the accessibility! The assistance met me as the aircraft landed as I had booked, the staff were excellently trained in sighted guiding, not just the passenger assist staff but all the staff including the Lufthansa cabin crew! We only had 45 minutes to get through border control, security and get to the other side of the airport to catch my flight to Bremen so after we cleared border control and security they then organised an “airport car” to drive us through the terminal so that I made it to the gate on time.

This was the next instalment in our journey to Kazakhstan, firstly the Lufthansa staff on our flight from London were fantastic, very attentive and supportive. Frankfurt is a massive complex navigation and directions to our next boarding were supported by the airport staff brilliantly. The recognised my lanyard and their support could not have been better through a very busy airport. Their Airport security was also very efficient but respectfull. Due to timescales we did not have time to sample what customer services were available.