ScotRail at its best
4
4
Date of visit: July 2014
I am a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
Arriving at the station on the train staff were very quick and helpful to setup the ramps to allow us to embark.
Disabled Access In and Around
Good
Four stars for Queen Street as we didn't have to ask for assistance or go looking for someone to help when we came to make the return journey. We were met on the concourse by the barriers and asked if we require assistance. The ramps were quickly produced to board the train, the seats adjusted to make room for our two powerchairs, and checks made to ensure that our destination station would be ready to help us when we get there.
Parking & Transport
Good
A good experience with the trains to hand, a taxi rank outside the door and not far to wheel to get an accessible bus to continue the journey.
Accessible Toilets
Good
A good accessible toilet is available near to the ticket office and opposite W H Smith. It's not easy to find as it doesn't have great signage. Opening the door with a RADAR key you will find a large area with plenty of space to turn and manoeuvre. All the expected fittings were in place and it was tidy and clean.
Staff
Excellent
Full marks for the staff from the people with the ramp to get off the train, through to the man greeting us when we came back for the return journey and the helpful guard who assisted our getting on to the train.
