1
An opportunity missed!
This family park really have not understood the needs of people (adults or children) with disabilities. Such a shame, as the staff were friendly and wanted to please. But none of the 'accessible' toilets actually were useable. The door from the shop into the corridor was impossible to open, if in a wheelchair, the toilet door was also SO heavy with a fire closure which must have been 45+ Newtons. Alarm cord had been cut off and the small amount left had been hung over a very high window sill. I got trapped in this toilet for 15 minutes - I could not open the door, the alarm cord was well our of reach and there was no mobile signal.
The park itself had not even given a nod to disabled children or adults. Over the whole day I saw one child with a disability (Downs Syndrome). The paths were not only steep, but the camber on most was very dangerous. Parking was inadequate. No 'rides' were accessible, the show area had no wheelchair spaces (I sat at the back, outside of the arena!).
On the plus side, they did listen to my concerns about the toilets. At the outside toilet block, the door was also impossible and 2 children waited outside to get me out - not acceptable. I was assured that the manager would reassess the firm they had used who had given them 100% access award!! I do hope this is going to happen.
This family park really have not understood the needs of people (adults or children) with disabilities. Such a shame, as the staff were friendly and wanted to please. But none of the 'accessible' toilets actually were useable. The door from the shop into the corridor was impossible to open, if in a wheelchair, the toilet door was also SO heavy with a fire closure which must have been 45+ Newtons. Alarm cord had been cut off and the small amount left had been hung over a very high window sill. I got trapped in this toilet for 15 minutes - I could not open the door, the alarm cord was well our of reach and there was no mobile signal.
The park itself had not even given a nod to disabled children or adults. Over the whole day I saw one child with a disability (Downs Syndrome). The paths were not only steep, but the camber on most was very dangerous. Parking was inadequate. No 'rides' were accessible, the show area had no wheelchair spaces (I sat at the back, outside of the arena!).
On the plus side, they did listen to my concerns about the toilets. At the outside toilet block, the door was also impossible and 2 children waited outside to get me out - not acceptable. I was assured that the manager would reassess the firm they had used who had given them 100% access award!! I do hope this is going to happen.
