Harbour Heights Hotel

Despite claiming to be accessible the hotel fails in this respect. The lift, hallways and doorways to rooms and bathrooms are extremely narrow, making it difficult to manoevre wheelchairs. The hotel offered a replacement wheelchair, however were not aware that there are individual needs per person, i.e. a random standard chair cannot fit all, or be comfortable or safe for all. The bed was so high from the ground that safe transferral from wheelchair to bed was prevented. As the room was unsuitable, alternative accommodation had to be sought. The hotel refused to offer a refund despite not being able to provide services to an acceptable standard. This left us without a place to stay as multiple hotels in the area and beyond were fully booked. Finding alternative accessible accommodation proved impossible. This hotel is not accessible or understanding or informed about accessibility needs.