Overview

We went for a special occasion meal in 2023. The person I was with was in a wheelchair and became stuck in the toilet. Her husband (her main support) could not go into the toilet with her as the disabled toilets are within the gendered toilets. There was not enough space for her to turn the wheelchair. She was distressed and stuck in there for 20 minutes. The response from the staff was apologetic with a promise that head office would investigate and make changes. Emails were exchanged with an acknowledgement that the toilet did not meet standards and changes would be made. A year later we returned expecting changes to at least be in process. We were told there are actually no changes planned and if we had an issue with the toilet we should go two floors down. Accessing the downstairs toilet with the accessibility needs would have meant returning to a cold meal and everyone else finished! I am also not sure that those toilets were different! So disappointed.

Transport & Parking

Access

Toilets

Staff