Hilton Garden Inn

29 Aug 2017

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The Hilton experience

4

4

Date of visit: August 2017

I have experience of challenges around: moving around

Overall Rating

Good

My stay at the Hilton in general was enjoyable and the building, rooms and restaurant are all very accessible.

Disabled Access In and Around

Good

There was level access from the street and a drop off area for taxi's etc to use. The front door is a revolving door which I wasn't sure I'd get through, but there was another standard door at the side. It wasn't clear that this was an accessible entrance, but there is a buzzer to press to speak to reception, so you get in eventually. Once inside, the restaurant is on the upper ground floor, but there is a platform lift to get you there and the staff couldn't be more helpful.

Parking & Transport

Average

There is a private car park below the hotel itself, which can be booked along with your room. It does have accessible spaces too. I was too late booking to get a room, but I later found out that the height limit for cars in the car park is 2 meters, so I wouldn't have fit in anyway with my roof box on. There is the opportunity to park on street around the block, but it can be difficult to find a space in busy periods.

Accessible Toilets

Average

The accessible loo in my room did have everything I needed and was spacious enough, but the red pull cord was tied to the ceiling, which let it down quite a bit. I also had to call reception to ask for a shower chair to be delivered, but the staff were more than happy to help with this.

Staff

Good

The staff helped quite a bit with my cases etc when I arrived. In the morning they were also on hand to make sure I managed with the buffet style breakfast too. Couldn't ask for anything more.

Additional Information

I guess the main thing that could make or break this hotel for disabled guests could be the parking. If you can get in early enough to book a disabled parking bay, then I'm sure it would make accessing the hotel much easier.