Hilton London Heathrow Airport Terminal 5

accessibilityreviews

03 Nov 2015

Insist on a properly accessible room!

4

4

Date of visit: July 2015

I am a disabled person. I have experience of challenges around: moving around

Overall Rating

Good

We had stayed here before and despite requesting an accessible room had been given one with a bath (albeit with emergency alarm cords), so when we mentioned that in feedback, they told us they do have rooms with wetroom-style bathrooms. Armed with this knowledge, when this time we were again given a room with a bath, we went back to reception and asked for another room. The staff sorted it out and we got a room with a wetroom bathroom with plenty of grab rails! The main restaurant has rather slow service but Mr Todiwala's has fast service, delicious food and great staff. For a more detailed version of our stay here, see http://accessibilityreviews.org/?s=heathrow

Disabled Access In and Around

Excellent

Automatic doors into the hotel, seats in the lobby, lifts to all floors and perfectly spacious for wheelchairs or scooters.

Parking & Transport

Excellent

plenty of Blue Badge spaces with smooth access to the hotel.

Staff

Excellent

Pleasant, helpful staff who were not fazed at all by my scooter, which is how it should be.

Additional Information

I would definitely stay here again when flying from Heathrow. For more detail, do go to http://accessibilityreviews.org/?s=heathrow