We were not given the rooms described in our booking....we had email confirmation that we had booked two rooms with disabled access, both with roll-in shower. Neither room had a roll-in shower. Our room had some wall-mounted handles by the toilet and in the room, and had pull switches for emergency. Our friends’ room did not have these. Our room had a shower over a bath: this was totally inadequate and useless for our need. My husband has left-sided paralysis, and I am on crutches. The company sent me emails asking for a review. This I did, giving honest facts as above. My review was repeatedly rejected on the grounds that it had ‘legally sensitive’ content. This puzzled me. Apart from the big problem described, we were content with other aspects: staff, cleanliness, breakfast were all adequate for our needs. Since writing this review here, Holiday Inn Express has now published my review.