the_vocal_sausage
Jan 2023
2.5
No disabled access
This review is a mixed bag… but has one major downside and that is not the most disabled friendly of establishments.
My husband and I were booked into this venue due to a crisis at home. As a disabled person with MS & COPD distant to walk is sometimes an issue. I do have a wheelchair but can get by with using sticks. Thankfully I wasn’t mid flare up when we stayed. On arrival we were informed that we were on the 2nd floor (the venue only has two floors) & that we were right at the end of the west wing. This in itself was a bit of a concern, however we agreed. As they cards were presented we were informed that there was NO LIFT and that there was a flight of stairs to access the second floor! This was a concern that was picked up on by the receptionist, but couldn’t change to a ground level room as they were fully booked.
We were on the Second Floor for a week, before we could be moved. This sadly meant for two days I was unable to get out of the room as I was in pain. Thank goodness the room was lovely!
There were four dedicated disabled parking spaces, however I did not that due to a couple of functions the hotel was hosting, the spaces were used by persons who shouldn’t have been using them. There was a bar area that had stairs and a ramp leading to it, along with a disabled toilet. Sadly I didn’t use the toilet, but my husband mentioned that the ‘gents’ toilets were spotless so would like to presume that the disabled ones were too.
Great staff, fairly good experience but not for those who have to use a chair nor those who are unable to walk a great distance.
This review is a mixed bag… but has one major downside and that is not the most disabled friendly of establishments.
My husband and I were booked into this venue due to a crisis at home. As a disabled person with MS & COPD distant to walk is sometimes an issue. I do have a wheelchair but can get by with using sticks. Thankfully I wasn’t mid flare up when we stayed. On arrival we were informed that we were on the 2nd floor (the venue only has two floors) & that we were right at the end of the west wing. This in itself was a bit of a concern, however we agreed. As they cards were presented we were informed that there was NO LIFT and that there was a flight of stairs to access the second floor! This was a concern that was picked up on by the receptionist, but couldn’t change to a ground level room as they were fully booked.
We were on the Second Floor for a week, before we could be moved. This sadly meant for two days I was unable to get out of the room as I was in pain. Thank goodness the room was lovely!
There were four dedicated disabled parking spaces, however I did not that due to a couple of functions the hotel was hosting, the spaces were used by persons who shouldn’t have been using them. There was a bar area that had stairs and a ramp leading to it, along with a disabled toilet. Sadly I didn’t use the toilet, but my husband mentioned that the ‘gents’ toilets were spotless so would like to presume that the disabled ones were too.
Great staff, fairly good experience but not for those who have to use a chair nor those who are unable to walk a great distance.
