Fantastic hotel
5
5
Date of visit: April 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
2nd visit to this hotel. Stayed in the same room B02 which is fantastic. Plenty of room to move around in my wheelchair. Can even access the balcony as they have installed a small metal lip at the balcony door. Bathroom has great disabled facilities - even the hairdryer is at wheelchair height. The only negative is it doesn't have a vertical grab bar at the toilet. None of the disabled toilets we found on our holiday including the airport had a vertical grab rail so it's maybe not a standard thing in Spain. Hotel staff were very helpful. Reserved tables in the dining room for disabled people and they were always very quick to remove a chair for my wheelchair. Drinks in the restaurant are very reasonable 6 Euros for a bottle of wine. The hotel pool is very small and doesn't get much sun but there's always plenty of sunbeds/chairs available that are in the sun. Mobility scooters are not allowed in the hotel - this is common in Benidorm
Disabled Access In and Around
Excellent
Easy access to the hotel. Restaurant is in the basement area - there are stairs down to it and a lift. Need your room key to operate the lift
Parking & Transport
Excellent
The hotel gives you free parking in the hotel opposite for stays of 7 nights or more. Tour companies provide transfers from the airport. Plenty of buses and taxis in Benidorm
Accessible Toilets
Excellent
Great facilities in the bedroom apart from the lack of a vertical grab rail beside the toilet. Good disabled toilets in reception and at the pool
Staff
Excellent
Absolutely fantastic staff especially in the restaurant,
Additional Information
Well definitely return
