Still a few gems in the crown
4
4
Date of visit: December 2018
I have experience of challenges around: moving around and seeing.
Overall Rating
Good
Probably the last store of its kind in Scotland even though it’s not independent. All the Fraser stores carry pretty much the same stock, but this is the flagship store in Scotland, the customer service still has a bygone era feel to it especially among the older, experienced staff. There are more entrance and exit doors than most other Department Stores of which 4 double sets are power assisted and once in the Store, ample ramps and lifts throughout. As said earlier, being the flagship, we can only get particular products that we like here, one Edinburgh Store has closed followed by what used be Jenner’s in Edinburgh at a later date. The Hermes boutique shop offers a range of unique Hermes products and to accompany it, the service to match. The staff cannot do enough to assist with a patience to match. They also have the awareness and the observation to recognise and be alert to offer support.
Disabled Access In and Around
Good
Double power assisted doors on all street level.
Parking & Transport
Good
Frases are located mostly on Buchanan Street which is pedestrianised, though buses and the locality of both Glasgow Central, Queen Street stations and the underground is within 3 mins. Mitchell Street multi story car park is close by with area parking on St. Vincent Street, be aware Glasgow isa grid system City Center, so lots of one way traffic.
Accessible Toilets
0Did not visit.
Staff
Excellent
Fantastic, friendly and helpful. They warmly welcome everyone particularly if you are regular. Rhona is always offered a seat when she is met given her use of a walking aid or myself with my symbol cane.
Additional Information
It’s a perfect place to want to visit or to particularly purchase something. Where relevant I am offered the opportunity and invited to touch the texture of various products especially where there is a subtle finish in the workmanship of where new fragrances are available and can be tested. Service and quality are few and far between these days.
