Good access from the word go!
4.5
4.5
Date of visit: June 2016
Overall Rating
Excellent
On approaching IKEA it was apparent that accessibility was not an afterthought. Large accessible parking bays, hearing loop signage, and a Changing Places toilet near the entrance - it was a good start! Access continued to impress throughout, as did the friendly and helpful nature of all the staff we encountered.
Disabled Access In and Around
Excellent
Great access in the areas we covered! Lots of space in the cafe with signs for wheelchair access at the food service point. Smooth floors and lots of room between tables and chairs - any other cafe might have squeezed dozens more tables and chairs in here, but IKEA did not and it is so much better for it! I could only see one lift, however there may be more that I'm not aware of. The lift isn't huge but still roomy.
Parking & Transport
Excellent
We drove to IKEA and there were clearly signed, large accessible parking bays near the entrance. We also had to visit the warehouse to pick up more things (because you can never buy just one thing in IKEA!) and there was an accessible parking space right beside the door plus a ramp leading straight up to the collection point.
Accessible Toilets
Excellent
On approaching the customer toilets the first sign I saw was for a Changing Places loo which was great. The toilets themselves were very clean and spacious.
Staff
Excellent
Spoke to several members of staff and all were very pleasant and helpful. There were lots of easily identifiable staff members all the way throughout the store.
